Frequently Asked Questions

Yes, Sur512 is a pet‑friendly community that allows both cats and dogs, making it easy to find a home that fits your lifestyle.

Our community offers 1‑bed/1‑bath, 2‑bed/2‑bath, and 3‑bed/2‑bath apartment homes designed for comfort and convenience.

Yes, Sur512 has apartment homes with private yards, giving residents the option to enjoy additional outdoor living space.

You can tour the community by walking in during business hours, scheduling a tour online, calling our team to reserve a time, or coordinating a visit through your locator.

You can apply for an apartment directly through our website by completing the online application.

Applicants must provide a valid ID and one month of recent pay stubs, and meet the income requirement of earning at least 3x the monthly rent based on gross income.

Yes, we offer Jetty as a deposit‑alternative option to help make your move‑in experience more budget‑friendly and convenient.

Yes, we offer short‑term rentals with a minimum lease term of 3 months.

Yes, renter’s insurance is required and must remain active for the entire duration of your lease.

No, Sur512 does not participate in affordable housing programs or provide income‑restricted apartments.

Yes, we charge a $175 application fee per person (18+). Move‑in costs include the required deposit and prorated rent.

No, utilities are not included in the rent. Residents are responsible for setting up and paying for their own utilities.

You can pay your rent through Bilt Rewards or by submitting a cashier’s check or money order.

Security deposit refunds are processed in 30+ days, following the required move‑out inspection and account review.

Yes, residents have access to our parking garage, with a monthly fee of $20 per vehicle.

Yes, guest parking is available. All guest vehicles must be registered through My VIP.

Yes, our community offers EV charging stations for residents with electric vehicles.

Yes, we charge a $400 non‑refundable pet fee per pet, along with a $25 monthly pet fee per pet.

We do not accept the following breeds: Chow, American Pit Bull/Bull Terrier, Pit Bull, Doberman, American Staffordshire Terrier, Rottweiler, Akita, or Wolf Hybrid.

Our on‑site dog park offers a convenient and pet‑friendly amenity for residents and their furry companions.

Sur512 features two pools for relaxation, a stylish clubhouse for socializing, two 24‑hour gyms for anytime workouts, and a business center for productivity.

Yes, all homes at Sur512 include an in‑unit washer and dryer, making laundry easy and convenient.

No, the community does not offer designated bike storage areas.

Yes, residents enjoy included high‑speed internet through Spectrum, with fast 1‑Gig service

Package delivery is handled through Fetch, our third‑party service that manages and coordinates all resident deliveries.

Yes, accessibility features are available throughout the property, and in‑unit accommodations can be provided upon request.

No, the community does not offer furnished apartment options.

Yes, we organize monthly community events and activities designed to bring residents together.

Yes, quiet hours are in place from 10 PM to 7 AM to help ensure a calm and comfortable living experience.

To report a noise complaint, please reach out to the front office so our team can assist.

The closest airport to Sur512 is Austin‑Bergstrom International Airport.

The community is close to Downtown Austin, the Historic South Congress district, movie theaters, shopping centers, grocery stores, and a wide variety of restaurants and fast‑food options.

The community is zoned for Austin ISD schools: St. Elmo Elementary, Bedichek Middle School, and Travis High School.

Public transportation is available through CapMetro Bus routes located near the community.

To renew your lease, simply reach out to the front office and our team will be happy to assist you.

If you need to break your lease, a 60‑day notice is required along with an early termination fee equal to two months’ rent, due within 24 hours of submitting notice.

Residents must provide a 60‑day notice before their planned move‑out.

Residents must complete an in‑office move‑out checklist and return all keys as part of the move‑out process.

For any maintenance needs, simply use the Loft resident portal to send in your request.

Maintenance concerns are usually handled within 24–48 hours, though timing may vary depending on the specific repair needed.